Shipping and Returns
Our printing times are currently impacted by COVID-19 due to reduced staffing and enhanced cleaning, and some delays can be expected. We're working hard to get everything printed and dispatched as soon as possible. Please see the section below for more details.
Unfortunately we are not able to estimate delivery dates, but we make every effort to process orders as quickly as we can.
Please allow at least 2 weeks for orders to arrive. We are tirelessly working to reduce that time, but the delays are still significant.
All orders in the UK and Europe are taking around 4 days longer to dispatch due to increased volume of orders, as well as enhanced cleaning and the distancing guidelines.
USA: framed prints are taking around 9 days longer. This likely means orders will arrive a minimum of 2 weeks after ordering.
Australia and NZ: Printers are working with reduced staff, which may incur some slight delays (a day or so)
Postage and delivery is dependent on the country. We've listed the updates from some of our main shipping providers below. This is changing frequently, so we urge you to check what the situation is in your location. Stay safe and healthy everyone!
Australia Post: Please note that the printers in Australia are no longer shipping to some countries in Asia. Please check their page for the latest updates: https://auspost.com.au/about-us/news-media/important-updates/coronavirus
Prints are sent tracked via Royal Mail or DPD, depending on the size of the package.
A tracking number will be emailed upon dispatch of the order.
Prints are sent tracked, and a tracking number will be emailed upon dispatch of the order.
Please be aware that International Shipments can be subject to customs delays that affect our delivery times and are out of our control, please also read the information regarding customs duties below.
All shipments outside the EU may be subject to import duties and taxes, which are levied once a shipment reaches that country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. If your order does incur import duties and taxes by your local customs authority in your country, then these will need to be paid direct by you to them/the courier before they will release your shipment to you. Customs policies vary widely from country to country, so you may want to contact your local customs office for further information. You agree to indemnify us in full in respect of any such duties and taxes.
If your delivery is returned to us through a wrongly given delivery address, or you fail to collect your delivery from you local depot and it is returned to us, we will have to recharge postage to send it back out to you.
PackagingAll prints are wrapped and sent inside a super-sturdy cardboard tube. All framed prints are sent in fancy bespoke boxes to avoid breakage.
If for any reason you’re not totally happy with your prints, you may return them to us within 14 working days, in their original condition, for a refund or replacement. If your goods arrive damaged or not as ordered, please let us know within 24 hours and we’ll be happy to replace them.
Shipping charges on returned merchandise are at the customer’s expense and we recommend registered post as we won’t be responsible for goods lost or damaged in transit. Postage will only be refunded if goods are faulty or an error has been made by us.