Shipping and Returns
We aim to process and print orders within 5 working days
Prints are sent tracked via Royal Mail or DPD, depending on the size of the package.
A tracking number will be emailed upon dispatch of the order.
Prints are sent tracked, and a tracking number will be emailed upon dispatch of the order.
Please be aware that International Shipments can be subject to customs delays that affect our delivery times and are out of our control, please also read the information regarding customs duties below.
All shipments outside the EU may be subject to import duties and taxes, which are levied once a shipment reaches that country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. If your order does incur import duties and taxes by your local customs authority in your country, then these will need to be paid direct by you to them/the courier before they will release your shipment to you. Customs policies vary widely from country to country, so you may want to contact your local customs office for further information. You agree to indemnify us in full in respect of any such duties and taxes.
If your delivery is returned to us through a wrongly given delivery address, or you fail to collect your delivery from you local depot and it is returned to us, we will have to recharge postage to send it back out to you.
PackagingAll prints are wrapped and sent inside a super-sturdy cardboard tube. All framed prints are sent in fancy bespoke boxes to avoid breakage.
If for any reason you’re not totally happy with your prints, you may return them to us within 14 working days, in their original condition, for a refund or replacement. If your goods arrive damaged or not as ordered, please let us know within 24 hours and we’ll be happy to replace them.
Shipping charges on returned merchandise are at the customer’s expense and we recommend registered post as we won’t be responsible for goods lost or damaged in transit. Postage will only be refunded if goods are faulty or an error has been made by us.